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30 Day Returns Policy Its Really Simple

We have a simple returns policy in place for you as we understand shopping online can sometimes be a little taxing and an item may not be exactly what you want.

We take huge care in preparing and packaging your item and ensure it arrives with you in pristine condition.

If you are in anyway unhappy with your item you can return it to us for an exchange or refund as long as we are notified within 30 days Its as simple as that, there are of course some conditions and here they are.

 

 

1. Item must be unused/unworn and not removed from any security ties where is present are clearly visable/marked and in a re-saleable condition*

2. Item must be in the original condition it was delivered to you and packaging of the item must be returned to us. Inclusive in this point is point 1.

3. Hair Extensions if used, tampered with are stricly prohibited from returns, this is for hygeine reasons. however if the hair extensions are in the original packaing and are not used, tampered with or taken away from the security ties then of course you can return them for an exchange or refund. Hair extensions can be difficult to choose the correct colour from a website so we are always here to help you with them. All our Hair Extensions can be seen through the packaging of the item when you receive them to make this process even easier for you.

4. If on the very rare occourance item is faulty then return the item to us with a note inside explaining what the fault is and we can exchange or refund for you once we receive the item back.

5. Items that have been purposely damaged or broken will not be refunded or exchanged (We have to put this as it does happen)

6. In general we accept returns on nearly all items providing they are returned to us with 30 days with proof of purchase and are in a saleable condition as per points above.

7. We cannot accept returns on underwear or anything that is deemed for a sanitary purpose, such as but is not limited to pierced earings, or products for specific hygeine purposes.

8. For Halo Hair Extensions If an exchange of colour is required postal fees will be charged to send your replacement to you and return costs are to be paid by the buyer.

9. For items that are returned to us outside of the 30 day return window, or in a condition where they are not fit for future sale we charge a £6.95 re- shipping and handling fee to the customer.

10. For further information please see our terms and conditions in line with this return policy.

* we reserve the right to deem if an item is in a resaleable condition.