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Free Worldwide Delivery*

*last ammended in accoradnce with Very Glamour Ladies Policies 8/3/2014

Terms And Conditions

What are the Very Glamour Ladies general Terms and Conditions?

This is an important section of the site explaining the terms and conditions you are agreeing to when you use and/or shop from the Very Glamour Ladies  website or our partners. Unless otherwise specified, the materials on this website are directed solely at consumers who access this website from the United Kingdom. Very Glamour Ladies does not represent that any product referred to in the materials on this website is appropriate for use, or available, in other locations.

Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be governed by the laws of England and Wales and all parties submit to the non-exclusive jurisdiction of the English Courts. Any contract will be communicated in English.

Best Sellers

Where we refer to 'best selling' products on Very Glamour Ladies , it is based on the number of products sold online during the last 7 days. Where a product is labelled 'best selling', it means its sales have exceeded all others in the particular product list or search field it features in. A 'top rated product' is a product with the highest star rating based on ratings and reviews made by our customers. Our 'new products' highlight the most recently launched products on Very Glamour Ladies .

Our 'featured products' are those we have chosen to highlight and 'our favourite' products are our favourites out of those sold on Very Glamour Ladies . We have taken every care in the preparation of the content of this website, however we cannot guarantee uninterrupted and totally reliable access to this website, and so therefore cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, Very Glamour Ladies   disclaim all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this website and will accept no liability for any loss or damage arising as a result of problems with access. Very Glamour Ladies   shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website. Certain (hypertext) links in this site may or may not lead to other websites, which are not under the control of Very Glamour Ladies. When you activate any of these you will leave the Very Glamour Ladies website and Very Glamour Ladies   has no control over and will accept no responsibility or liability for the material on any website which is not under the control of Very Glamour Ladies  .

Software Within The Website And Ouside Of It

We may make software owned or operated by third-party companies available to you. You must only use this software in accordance with the terms and conditions imposed by the third-party provider. you and such advertisers. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, or as the result of the presence of such advertisers on this website. These terms and conditions shall be governed by and construed in accordance with English Law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Order Processing And Payment

Very Glamour Ladies  reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this website without notice Trademarks All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Very Glamour Ladies  for their use by any person other than the said holders and such use may constitute an infringement of the holders' rights. Copyright All designs, text, graphics and their selection and arrangement on this website are the copyright of Very Glamour Ladies   or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Very Glamour Ladies  prior written consent is strictly prohibited. Acceptance of orders Working with industry-leading secure payment processors, we validate your order and the payment details you submit to us before your order can be accepted. Once that has been done, we will acknowledge that your order has been received by sending an e-mail to the e-mail address you provide in your registration form. Your order is then subject to further validation checks we may choose to make. If your order passes our validation checks we will send you an order confirmation email, this is our acceptance of your order and it brings into existence a legally binding agreement between us. Very Glamour Ladies  reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If any items are not available and you paid using a debit/credit card or PayPal you will not be charged for the cancelled items. If you paid using a voucher you will be given a refund for the amount paid for the items by way of voucher. 

We accept payment by most major credit or debit cards and PayPal. Payment will be debited from your account before the dispatch of your purchase

Colour Discrepancy

Very Glamour Ladies has made every effort to reproduce colours on the site as accurately as possible. However, different computers and mobile devices reproduce colours in slightly different ways, and so exact colour matches are not yet possible over the Internet. This means that when you order products from the Shop, colours may differ from what you see on the screen.  This especially applies to Hair Extensions. If you are not satisfied with the colour of the item you have ordered, we operate a returns policy (see 'Returns' for more information). Price information Very Glamour Ladies has taken great care to ensure prices are accurate. Prices may change over time, so if you use your shopping list within 'My account' as a way of re-ordering items, prices on your previous order may no longer be valid. However, the correct prices will be applied when you select an item from the shopping list and add to your current basket. All prices include VAT where appropriate. Promotions and prices you see in   high street stores do not  apply to Very Glamour Ladies , and vice versa.

Electrical

All new electrical and electronic products and batteries are now marked with the crossed out wheeled bin symbol to remind consumers to recycle. In the case of batteries this is sometimes accompanied by the letters "Pb", "Cd" or "Hg" to indicate that lead, cadmium or mercury may be present. Disposal of Waste Electrical and Electronic Equipment and Batteries In the past, most waste electrical and electronic equipment and batteries have ended up in landfill sites, where the toxic materials some of them contain can put communities at risk. However, facilities now exist for these products to be collected separately from normal household waste and sent for recycling. This enables the hazardous materials to be disposed of safely and other materials to be used to make new products. Waste household batteries can also be disposed of at local council sites or at the special collection points that are in Very Glamour Ladies  shops and other locations. All new electrical and electronic products and batteries are now marked with the crossed out wheeled bin symbol to remind consumers to recycle. In the case of batteries this is sometimes accompanied by the letters "Pb", "Cd" or "Hg" to indicate that lead, cadmium or mercury may be present. All electrical products are subject to stringent checks at the place of manufacture and Ver Glamour Ladies accepts no liability for damage or harm in any way subject to misuse or abuse of electrical items.

Social Side

What are the Very Glamour Ladies , Communities, Live Events, Blogs and Forums, Terms and Conditions? The following terms and conditions apply to all registrations made to any Very Glamour Ladies  user generated content including communities, blogs, live events, groups and forums. For product ratings and reviews please refer to the Ratings and Reviews specific terms and conditions.

1.General  Social Media Use (The term social media refers to all online discussions involving Very Glamour Ladies or our partners) Membership is also subject to our standard terms and conditions, to view these, please click here. We are committed to protecting the information we collect about you ? to find out more about our privacy terms which apply to service membership click here.

2. Online posts via a blog, discussion, message board, group or live event or any social media platform linked to Very Glamour Ladies. We want everyone to enjoy using our communities, so we've put together a list of guidelines to help you make the most of it. Keep your posts relevant to the discussion or group that you are in or social media platform. For your protection and in the interests of safety, decency and pharmaceutical industry guidelines and legislation, messages which are in breach of the guidelines below may be edited or deleted from the site. The following is not acceptable on this site (these are not exclusive):

Inappropriate or unsafe advice, including Reference to a named health/Hair & Beauty professional

Messages which, in the moderators view contains vulgar, offensive, sexually orientated, racist or abusive language

Messages which appear to be blatant advertisements Messages which cause offence or distress to anyone reading them (including where users have reported abuse on a post and our moderation team uphold the abuse report)

Messages which contain personal details such as e-mail address, postal address or telephone number Messages which contain price information which is misleading

Messages which are posted with a username or profile image that could be deemed offensive If users do not adhere to these guidelines we may delete their posts, temporarily suspend their ability to take part in any discussion or even suspend the community. Continued breach of the guidelines may result in permanent exclusion. Very Glamour Ladies  reserves the right to delete any message displayed in the message boards at any time, for any reason without notice.

By submitting User Content to us you automatically grant to us a worldwide, fully-paid, royalty-free, perpetual, irrevocable, non-exclusive, fully sub licensable, and transferable right and license to use, record, sell, lease, reproduce, distribute, publicly display, transmit, publish and otherwise exploit the User Content (in whole or in part) as Very Glamour Ladies , in its sole discretion where it is deemed appropriate. We may exercise this grant in any format, media or technology now known or later developed for the full term of any copyright that may exist in such User Content. This also includes using this content in marketing materials.

Legal obligation The law says you may be liable if you post defamatory or illegal material of any nature on the message boards or social media. This includes text, graphics, video, programs or audio. Sending a message with the intention of committing an illegal act is strictly prohibited. By entering words and comments, you agree only to send material to which you have the copyright or other permission to distribute electronically. You may not violate, plagiarise, or infringe the rights of third parties including copyright, trademark, trade, secret, privacy, personal, publicity, or proprietary rights. Entering your words and comments is your acceptance of these terms and conditions. House Rules Please be polite and respectful towards others, remembering that people of all backgrounds are welcome here. If someone starts being offensive or rude in any way, don't hesitate to report it through 'Report Abuse'. Please do not post things that are completely out of the topic. If you are in a discussion please try and keep to the topic of that discussion. if you have something else to discuss start a new discussion.

Please read your post before you submit it so you ensure you are completely happy with what you are posting. Never post your or someone else's personal details like phone number, address or bank details. Your posts are out there for anyone to see so take care what you say about yourself. Remember when you talk about things others may act on what you say. We may have to remove comments if they seem like they are giving advice when it comes to health and health products. We want all users to be safe. Please make sure you read our terms and conditions before contributing to this community. If you have already registered you will already have agreed to them so please familiarise yourself with them.

Social media sites, web based informational sites including and not limited to blogs, social platforms, image reproductive sites are not in anyway to be used to divulge communication via email or telephone conversations or any electronic communication between Very Glamour Ladies and the customer/buyer. This is strictly forbiddon under the Data Protection Act to participate in this activity without the permission of Very Glamour Ladies.

Offers / Promotions

What are the website offers and promotion codes Terms and Conditions?

If you have a promotional code, you need to enter this into the box on the shopping cart summary page. You can find this box towards the bottom of the page, just to the left of the order total. Promotional codes can be used once only per customer as defined by their email address and/or credit card address and/or delivery address.  Certain promotional codes can be used more than  once Only one promotional code can be used per transaction. Offer cannot be used in conjunction with certain other Very Glamour Ladies  offers. Please note that promotional codes also have an expiry date, after which they are not redeemable. Promotional codes remain the property of Very Glamour Ladies are non-transferable and may not be reproduced in any form. Additional offers may not available at Very Glamour Ladies, on Very Glamour Ladies  services web sites (Insurance, Opticians), 'Other shops' or with any third party web site unless otherwise stated. Free delivery promotions are not applicable to offers/promotional codes paid for on any third party web site unless otherwise stated. We reserve the right to withdraw offers at any time. General Very Glamour Ladies  offer terms & conditions: All offers are subject to availability. Availability while stocks last. Very Glamour Ladies  reserves the right to limit certain offers to 1 order per customer as defined by their email address and/or credit card address and/or delivery address. Offers are non-transferable. Very Glamour Ladies reserve the right to withdraw our offers without notice. Online points and vouchers are not given on gift boxes or delivery charges.

Where an item or items are sent to the buyer on a free promotional offer with a certain purchase or amount spent, if the product has promotional items that are free of charge and included in the sale the free or promotional items must be returned to Very Glamour Ladies as well at the time of the return. If the free or promotional items are not returned to us with the item they came with we reserve the right to deduct the advertised cost of the free or promotional items from the cost of the refund or exchange.

Free Delivery

Wherever applicable, there will be an option of free shipping for customers on a worldwide basis. The free shipping basis will be determined by order value and/or destination the item is to be sent to. Free delivery methods and speed of transit will be determined on the method used for which will be determined by order value and/or destination of item to be shipped to. Very Glamour Ladies reserves the right to change minimum order value at any time to qualify for free shipping. Any such changes will be clearly visable at checkout stage of ordering.

Free shipping will be applied once and once only per one customer order. An order is determined as one or more items within a single transaction.

Items that are returned for an exchange of colour or product or size is acceptable providing the product is as mentioned above in an unused condition and has not been removed from any security ties in any way. If an exchange of colour, item, or size is required postal fees will be charged to send your replacement to you. In no circumstances will we offer free postage of any kind for customer exchanges. This is inclusive of items returned back to us by the customer and items we re-ship out. Very Glamour Ladies will contact the customer prier to re-shipment for postage fees to be settled. Postage costs will be at advertised rates, but will not include free postage.

In line with our returns policy items that are returned to us damaged, used, or in a hygeine items case removed from the security ties and/or ties and tamper proof ties which are cleary marked will be charged a £6.95 re-shipping and handling fee in order to re-ship the item to you.

Items returned outside our 30 day return policy time frame for exchange or refund will not be accepted and will be charged a re-shipping and handling fee of £6.95 per item.

What are the Rating and Reviews and Question and Answer Terms and Conditions?

These Terms of Use govern your conduct associated with the Customer Ratings and Review service (the "CRR Service") and the Product Question and Answers service (the "PQA Service") offered by Very Glamour Ladies  . To the extent of any conflict between Very Glamour Ladies Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service and PQA Service. By submitting any content to Very Glamour Ladies  , you represent and warrant that: you are the sole author and owner of the intellectual property rights thereto; all 'moral rights' that you may have in such content have been voluntarily waived by you; all content that you post is accurate; you are at least 16 years old; and that use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity. You further agree and warrant that you shall not submit any content: that is known by you to be false, inaccurate or misleading; that is pornographic; that incites violence; that contains nudity or graphic or gratuitous violence; that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation; for which you were compensated or granted any consideration by any third party; that includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or that contains any computer viruses, worms or other potentially damaging computer programs or files. For any content that you submit, you grant Very Glamour Ladies   a, perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. All content that you submit may be used at Very Glamour Ladies  's sole discretion. Very Glamour Ladies   reserves the right to change, condense or delete any content on it's website that Very Glamour Ladies deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Very Glamour Ladies   does not guarantee that you will have any recourse through Very Glamour Ladies  to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Very Glamour Ladies   reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Very Glamour Ladies  , are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Very Glamour Ladies  , its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees. By submitting your email address in connection with your rating and review, you agree that Very Glamour Ladies   and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes. If you leave a rating or review you are willing to be entered into a prize draw - if you don't want to be entered into the draw you should not leave a review. Very Glamour Ladies does not allow the contents of ratings and reviews and product question and answer comments to be used by third-party suppliers without our prior consent. For enquiries, please use the details below. The following is not acceptable on this site (these are not exclusive): Messages or reviews which, in the moderators view contains vulgar, offensive, sexually orientated, racist or abusive language Messages which appear to be blatant advertisements Messages which cause offence or distress to anyone reading them (including where users have reported abuse on a post and our moderation team uphold the abuse report) Messages which contain personal details such as e-mail address, postal address or telephone number Messages which contain price information which is misleading Messages which are posted with a username or profile image that could be deemed offensive We will not be able to post messages in any other language other than English although our website can cater for more than 70 languages. If users do not adhere to these guidelines we may delete their posts. Very Glamour Ladies  reserves the right to delete any message or rating and review displayed on Very Glamour Ladies  at any time, for any reason without notice.

Security And Privacy Policy (See also our privacy section)

We have made every effort to ensure we protect your personal information. Here you will find information on how we protect your security and privacy, changes to the law regarding use of 'cookies', information on ordering with us and assurances about credit and debit details. Our policy We also outline the security measures we take to protect your details once you have given them to us. You can then make informed choices about the personal information you provide on this site. When you buy goods and services from us we record your details to ensure that we can for example: be certain that any orders you have placed can be processed to completion contact you in emergencies, such as an urgent product recall deal with any financial queries This data will not be used to send marketing offers or shared with any other business other than those identified in our terms and conditions. If you cancel your registration you will no longer be able to shop online or receive e-mails from us. Any orders you have placed will be processed as normal. You cannot open a new account using the same e-mail address as a previously closed account. Ordering online using your credit card details is just as safe as ordering goods over the telephone, if not more so. Very Glamour Ladies uses the latest encryption to ensure your payments are safe and secure furthermore, all credit/debit card payments are securely handled by an industry-leading payment processor Paypal or our Bank and are never stored on the Very Glamour Ladies  website. Cookies A 'cookie' is a file in your web browser that enables us to recognise your computer when you visit the site. The tool is used by many websites to help collect information, such as how many people visit and return to the site, what products are being bought, and to make certain parts of the site function properly. Like other retailers we use 'cookies' to allow us to fill in our login fields with your email address, once you have registered. This is to enable customers to login to our site more quickly and easily when you make future visits to Very Glamour Ladies . If you are using another person's computer to login to our site (eg in an internet cafe or a colleagues computer at work) then it's possible your e mail address will display in the login field to a subsequent user of our site. We therefore advise customers to clear 'cookies' stored by the web browser when using another person's machine in order to prevent this from happening. The option to do this is normally found within the Tools dropdown menu at the top of the browser window. If you have "disabled" the cookies file in your browser, you may experience technical problems with some parts of the site (for example products you have placed in your basket may be lost.) In the future, we may use cookies to personalise our web site, but we will let you know when that happens. Changes to the law regarding use of cookies From 26 May 2011, websites need the user to consent to store a cookie on the user's computer or device, unless the cookie is deemed 'strictly necessary'for a service requested by the user. We are currently reviewing how this change to the law affects Very Glamour Ladies , the cookies we use and what changes we will need to implement to ensure we're compliant with the law and maintain a great experience for all our users. For independent information about cookies visit; www.aboutcookies.org Very Glamour Ladies  is not responsible for the content of external Internet sites and links pointing to external sites. We would like to advise you that Very Glamour Ladies  uses pixels, or transparent GIF files, to help manage our online advertising. These GIF files are provided by our ad management partner, DoubleClick. These files enable DoubleClick to recognise a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website. The cookie was placed by us, or by another advertiser who works with DoubleClick. We would like to assure you that with both cookies and Spotlight technology, the information that we collect and share is anonymous and not personally identifiable. This information does not contain your name, address, telephone number, or email address. For more information about DoubleClick, please click here. For more details about how we use your personal information, take a look at other sections of this page and also our privacy page. Credit and Debit security assurance At Very Glamour Ladies you don't have to worry about credit or debit card safety. None of our customers have had an instance of fraudulent use of their credit or debit card as a result of purchases made with us. We are so confident of the security on our site that we back every purchase with our assurance of security. We use encryption to protect all stored personal information (including name and address) and we use a unique key or code to protect all your information as it travels over the Internet.  We also link with Paypal one of the most secure payment methods in the world. In the highly unlikely event of unauthorised use of your credit or debit card, Very Glamour Ladies will not be held responsible you must notify your card provider in accordance with its reporting rules and procedures.

Social media sites, web based informational sites including and not limited to blogs, social platforms, image reproductive sites are not in anyway to be used to divulge communication via email or telephone conversations or any electronic communication between Very Glamour Ladies and the customer/buyer. This is strictly forbiddon under the Data Protection Act to participate in this activity without the permission of Very Glamour Ladies.

Printed material including and not limited to Newspapers, Magazines, Leaflets, Flyers, Books Social media sites,  are not in anyway to be used to divulge communication via email or telephone conversations or any electronic communication between Very Glamour Ladies and the customer/buyer. This is strictly forbiddon under the Data Protection Act to participate in this activity without prior permission of Very Glamour Ladies.

Cookies

Cookies are small useful text files that are stored on your computer when you visit some websites. They are used to remember useful information that allows certain functionality to work, for example cookies can be used to remember what's in your shopping basket while you browse or if you're logged in or not. Cookies can't harm your computer, and are active for differing lengths of time, some are stored until you close your browser, while others may last for several weeks or more.   The Very Glamour Ladies  website has a variety of useful features and tools, and to make best use of them your computer, tablet or mobile device will need to accept cookies. We can only provide you with certain features by using cookies, for example, to place orders on our website, it's necessary to use cookies to remember your basket and promotions. If you have chosen to disable cookies you will still be able to browse the website, look at and search for products and read content but some functions may be unavailable, such as logging in to your account. We have partnerships with organisations that may also set cookies as you use Very Glamour Ladies . These are normally used to help keep advertising relevant and to ensure marketing tools work correctly such as cash-back websites ) Very Glamour Ladies  uses cookies in a number of ways: Strictly necessary cookies: These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like shopping baskets, cannot be provided. Performance cookies: These cookies collect information about how visitors use our website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website works. Functionality cookies: These cookies allow our website to remember choices you have made (such as your user name, or the region you are in) and provide enhanced, more personal features, for instance, they may be used to provide services such as watching a video, commenting on a blog or adding product reviews. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. Recommended marketing cookies: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and measure the effectiveness of the campaign. They remember that you have visited a website and this information is shared with other organisations such as advertisers. They're also used to enable tools like price-comparison sites to work.

How do I change my cookie settings?

By default, cookies should be enabled on your computer or device. If not, your experience on Very Glamour Ladies  will be limited to browsing, viewing and searching for products. You will not be able to purchase products or use other helpful tools. If you'd prefer to restrict, block or delete cookies from Very Glamour Ladies  or any other website, you can use your internet browser to do this. Each browser is different, so check the "help" menu on your browser to learn how to change your cookies preferences,

What are flash cookies (or local shared objects)?

Very Glamour Ladies uses Adobe Flash Player to deliver video content and interactive product images. Flash cookies are stored on your device in a similar way to usual cookies, but they're managed differently by your browser. If you wish to disable or delete Flash cookies, see Adobe Flash Player security settings. If you disable Flash cookies for Very Glamour Ladies , you maybe unable to view certain types of information and content on the site, such as videos and interactive product images.

Very Glamour Ladies affiliates program 

Affiliates are partner websites, blogs or forums that earn commissions on sales generated from links to our website. To enable affiliates to do this easily, we provide them with banners, product data feeds and text links. Please refer to our Terms and Conditions for more information. How do I join? If you own or operate a website you can apply to join our affiliate programme to in most circumstances receive commission on sales generated by your visitors to our site. This programme is managed by our exclusive partner, Affiliate Window. For information and guidelines on how to apply and for terms and conditions, please click here Working with you We are always open to new and exciting ways to improve our affiliate program. If you have any comments or suggestions, please do not hesitate to contact us. Advertising If you are interested in advertising on Very Glamour Ladies please contact us at marketing@veryglamourladies.com

World Glamour Supplies Ltd T/A Very Glamour Ladies,  Registered Office address: 145 - 157 St John St, London, EC1V 4PY,  UK. Registration number 08903510.